Congratulations!
Thank you for choosing us to supply your wedding or event outfit. We offer our customers a variety of ways of purchasing their garments and this document sets out what you can expect when you buy from us. From the initial outfit selection to your fitting (where applicable) in the lead up to your Event, and delivery, we aim to provide you with all the information you need to understand how we work, and also the important legal Terms and Conditions that attach to your purchase.
We provide the following goods and services:
Personally chosen and fitted dresses and outfits for women from a selection of retailers which we order to your specification and are fitted to your requirements.
We undertake any alterations of your outfit (if required) after first fitting stage. We will also offer redesign services or amendments to any outfit you choose that you want to customise.
Off the peg outfits – we have some samples that we offer for sale from time to time in the shop
We appreciate that many brides have questions about the fittings and ordering process and for this reason we have put together some information about what to expect. We would appreciate it if you would read through each section carefully. We also have some Terms and Conditions which apply to all the goods and services we provide, and these are incorporated into any quotation we provide to you, or agreement for work that we enter into, and they are also set out below.
Before any work commences you are required to pay a deposit which is usually a percentage of the cost of the outfit, and this will confirm the order and your acceptance of our Terms and Conditions.
1. Information about us and how to contact us
Corsham Bridal Boutique is based at Hartham Park, Corsham, Wiltshire. SN13 0RP
You can contact us by telephoning 01249 700100 or writing to us via email on
If you have selected an outfit from one of our suppliers, we take your measurements, offering advice on the fit and finishing from our extensive experience, and order the appropriate size in comparison to the manufacturers size chart, please note this may mean alterations are required at fitting stage. You are purchasing a specific product for your measurements, and so no order will be placed, nor will any work be commenced on any order, until we have your agreement to progress (verbal or in writing) which shall indicate your acceptance of these Terms and Conditions and we receive from you the requested deposit payment.
Once you have instructed us to progress, your rights to cancel and your rights to any refund are very limited as we are creating a bespoke product made to your measurements, so please read clause 7 carefully
These products have a lead time for creation by our suppliers and then need additional time for us to fit and alter accordingly, and so it is important that you order early and in plenty of time before your Event.
If you purchase ‘off the peg’ you do so as a Consumer and your rights are not affected by anything in these Terms and Conditions.
2. Payment
Fitting Appointments. Reluctantly, we have introduced a fee for appointments for fitting and browsing our collections to reduce the number of missed appointments and late cancellations. The fees for appointments are as follows:
£25 for bridal appointments
£20 for bridesmaid appointments
£15 for accessories appointments
The fitting fee is payable in advance at the time of booking and is nonrefundable unless you give us at least 72 hours’ notice of your request to cancel before the fitting appointment. You may reschedule a fitting appointment once without charge, thereafter another fitting appointment fee will be payable.
Any fee that you pay for a fitting appointment is redeemable against the purchase price of your purchase.
All fitting appointments may be chaperoned at our election, and if a chaperone is not available, we reserve the right to reschedule any fitting appointment, in our absolute discretion.
For all purchases of fitted personalized garments, we conduct a 1:1 consultancy service at the fitting appointment with you discussing the style and shape of the outfit you want and to help you find the perfect outfit and then we take an initial deposit from you requiring payment of 50% of the final outfit price before we can send your specific order to the supplier. We hope to be able to give you an estimate of the cost of any likely regular alterations you may require at that stage, but this will be an estimate only and subsequently we will quote for such services at first fitting.
The balance of the outfit price is payable when we notify you that the outfit has arrived. You then attend for your first fitting, and we will quote for any alterations required at that stage. Alternatively, if no alterations are required, you may then collect the outfit, but payment of the balance of the outfit price will be required on the garment’s arrival at our premises and before you may take it away. If alterations are required and agreed, we required payment of the price quoted for the alterations in advance.
Please read clauses 5 and 6 of our Terms and Conditions carefully
For off the peg you pay the full amount for the outfit on purchase, and you take the item away the same day.
3. The Process
We undertake an initial consultation to discuss what you want and like, and the styles and shapes that might work best for you and fulfil your ‘dream outfit’ requirements. Once you have chosen an outfit, we take your measurements, offering advice on the fit and finishing from our extensive experience, order the appropriate size in comparison to the manufacturers size chart, please note this may mean alterations are required at fitting stage. Once your garment is delivered to us, we ask you to come for a fitting. If no alterations are required or requested, you may take the outfit home, but if changes are necessary – and please read the section below carefully – we will provide you with details of the costs of such alterations.
You understand that you will be responsible to pay additionally for any alterations to fit body shape, specific requests for outfit amendments or otherwise. Corsham Bridal Boutique cannot be held responsible if your weight or body shape alters between the date of measurements taken and when the outfit is ready.
• Usually when a garment is sent to us and you attend your first fitting, some alterations to the garment are required. These may be minor - such as outfit length changes - or occasionally can be significant or even include wholescale redesign of some aspects of the garment. Corsham Bridal Boutique cannot be held responsible if your weight or body shape alters between today and when the outfit is ready. You understand that you will be responsible for paying separately for any alterations necessary.
• It is very rare for a bride’s body to not alter at all during the months of outfit production (some alter greatly but most alter by a few centimeters) so understand that it is standard practice to require an alteration to make the finished outfit fit your body shape before the Event.
• You should arrange an appointment for the fitting of your outfit no later than 3 months before the date of your wedding. Standard alterations usually do not take long but occasionally a bride will decide they want to aesthetically change an outfit, and we can have very busy times seasonally which may mean at least 3 months may be required. If you decide to pick up your outfit less than 3 months before the Event, Corsham Bridal Boutique cannot be held responsible if alterations cannot be carried out in time, or for any stress caused by time constraints before the Event. It is your responsibility to plan to be able to take the time to attend the outfit pick up appointment in time.
• If you have left ordering your outfit until so late before the Event that it cannot be made in time to be picked up a full three months in advance, we will endeavor to order your outfit as quickly as possible, but we cannot be held responsible for any nonperformance, non or late delivery or stress caused by such late time constraints.
• If you tell us to progress with the order based on the measurements taken at first measurement stage, Our Terms and Conditions will apply, and you must read them carefully.
4. Fittings
Please allow about an hour for each fitting appointment.
Please strive to make all your scheduled initial measurements or fitting appointments, especially closer to the finish of your outfit. Cancelled and delayed appointments may cause the collection date of your outfit to be delayed as a result.
Rescheduled appointments cannot be guaranteed to suit your preferred date and time. We require at least 48 hours’ notice if you wish to reschedule.
During initial measurements and fittings, shoes and underwear must be the ones intended for the wedding day to ensure the best possible fit.
Underwear should be purchased at the earliest opportunity, the type needed can be discussed at your initial consultation.
Minimal or no makeup should be worn for initial measurements and fittings.
Corsham Bridal Boutique will recommend the required alterations to an outfit, this depends mostly on the style.
If you insist on a tighter fit than recommended, we cannot be responsible for the finished fit of the garment, or failure of the garment whilst being worn e.g. seams giving way when sitting.
If a large weight increase/decrease occurs especially during the final stages of the outfit creation, resulting in parts having to be re -cut and re- made, this may result in extra charges for fabric and labour for alterations.
Fit cannot be guaranteed if fittings are not attended.
All our work is provided subject to the Terms and Conditions below.
TERMS and CONDITIONS v. May 2025
“We” or “Corsham Bridal Boutique” are:
Sam Bintcliffe, trading as Corsham Bridal Boutique, at Hartham Park, Corsham, Wiltshire. SN13 0RP
“You” are:
The customer who purchases Goods and/or Specified Goods from us (and where there is more than one person, they shall be jointly and severally liable).
1. Definitions
In this agreement:
“Consumer” Means any individual who, in connection with this agreement, is acting for a purpose which is outside their business.
“Extra Work” Means all of the work We do and materials We buy to prepare or produce Specified Goods. This usually means measuring You for wedding outfits to Your instructions, advising on fit, and adjusting or amending Goods or Specified Goods to Your requirements or instructions. It includes any alterations We make to Your outfit after first fitting as required or requested by You.
“Event” Means the event at which You intend to wear the Goods We make for You.
“Goods” Means any of the Goods We offer for sale, or, if the context requires, Goods We sell to You. It includes Specified Goods.
“Specified Goods” Means Goods which have been subject to Extra Work to Your specific order.
“Our Website” Means any website of ours and includes all web pages controlled by us.
“Quotation” Means the price We provide to You for the Goods or the Specified Goods and our services involved in the Extra Work.
“Terms” Means these Terms and Conditions which apply to all supplies of Goods and any services by us to You.
2. Our Contract with You
2.1. Each party acknowledges that, in entering into this agreement, it does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
2.2. We may change these Terms from time to time.
3. Extra Work
3.1. Our contract to supply Specified Goods is a contract for both the supply of Goods and the Extra Work You have asked us to do.
3.2. Extra Work is the bespoke measurement of Your body to provide information to our suppliers to create Your personalised Goods, which will include advice about style preferences and silhouette and shape advice, and the requirements of Your Event or other purpose specifications and to select the correct sized garment (based on the designers’ size charts) which fit the measurements of Your body as at the date of measurement (Your “Brief”). It also includes any alterations We make to the Goods, after the first fitting, to adapt or change any element of the Goods to fit correctly or as required by You, and or to make any changes to the design reasonably requested by You.
4. Quotations
4.1 We will provide a Quotation for the cost of the outfit alone at Your initial consultation. That Quotation is valid for 30 days. We will also provide an estimate only for any Extra Work at Your initial consultation where possible.
4.2 Once You attend for the first fitting, We will provide a further Quotation for the cost of any alterations or changes You request (Extra Work). That further Quotation is also valid for 30 days.
5. Prices
5.1. The Price for your fitting appointment is as set out in our information sheet annexed to these Terms and is nonrefundable if the fitting appoint is cancelled without the required notice. It is, however, redeemable against any purchase of Goods or Specified Goods from us.
5.2 Prices for Goods and Specified Goods are provided to You after the initial consultation. You will then be invited to place Your order/allow us to commence work on Your order by signing this agreement and paying as set out below in clause 6.1.
5.3 Once the Goods arrive, You then attend for first fitting, and We will quote for any alterations required at that stage. Alternatively, if no alterations are required, You may then collect the outfit, but payment of the balance of the price of the Goods will be required on the garment’s arrival at our premises and before You may take it away.
5.4 If alterations are required and agreed, We require payment of the price quoted for the alterations – our Extra Work – additionally and in advance.
6. Payment
6.1. When You order Your Goods, We require You to pay 50% of the price of the Goods after the first measurements are taken and before the order is placed. This payment covers our time and expertise in measuring and advising about the garment at Your initial consultation, as well as being part payment to the designer/supplier for the Goods. We will notify You when the Goods arrive at our premises. A second payment of the balance of the price of the Goods will be immediately due when We notify You of the delivery of the Goods to us, and before You can take them away from our premises, or progress to alterations if required. You then attend for Your first fitting and We will quote for any alterations required at that stage. Alternatively, if no alterations are required, You may then collect the Goods, but payment of the balance of the price will be required before You may take the Goods away. If alterations are required and agreed, We require payment of the price quoted for the alterations - our Extra Work – additionally and in advance.
6.2 PLEASE NOTE that if Your Event date changes for any reason, the due date of the final payment set out above is still calculated by reference to the original date of the Event You gave us when You ordered, and not to any postponed date. We will require the final payment at that time even if Your Event is delayed to a later time and date.
6.3 Extra charges will only be incurred (such as delivery charges if You do not collect in person) if We both agree in advance.
6.4 Payment of the full price is required to be paid by You including, where applicable, any delivery costs, before We will send or part with possession of any part of the order.
6.5 Work will cease if payment is not made, possibly resulting in a delay in completion of the order.
6.6 Unpaid (in full or part paid) orders remain the property of Corsham Bridal Boutique and may be sold if not fully paid for within 30 days of any reasonable payment deadline We provide to You to re-coup our costs. No collection/delivery of Goods can be made without full payment.
7. Cancellation and Refunds – specifically order garments
7.1. You are purchasing bespoke Specific Goods, and there is no right to cancel a contract to supply Specific Goods and no refunds are available. Your Consumer rights are otherwise not affected by this agreement.
7.2 Once You have instructed us to order the Goods, signed and accepted these Terms and Conditions and paid the first payment, You are committed to the purchase and the remaining balance becomes due for the Goods i.e: You must make payment in full.
7.3 If Your Event is cancelled or postponed for any reason, the balance is still payable in full, and at the time specified by clause 6.2 above.
8. Liability for Subsequent Defects
8.1. We will examine and check the Goods before they leave our premises for quality, marks and any defects against a check list to ensure they are finished to a good standard. BUT please examine the Goods received from us immediately You receive them. If You do not tell us of any defect or problem within 2 working days of receipt of the Goods, We shall assume that You have accepted them.
8.2. If the Goods are faulty, You may reject them and return them to us. The Goods must be returned to us as soon as any defect is discovered but not later than 2 working days from receipt to You.
8.3. If any defect is found, then We shall:
8.3.1 repair or replace the Goods, or
8.3.2 refund part of, or the full cost You have paid including the cost of returning the Goods.
8.4. Our Goods are unique products. Part of the character and nature of such Goods is that they are subject to colour and shade variations. Therefore, defect shall not include:
• Colour variations between batches of fabric, particularly when attempting to match a colour or other fabrics.
• Natural variations in the fabrics chosen.
9. Collection
9.1. All Goods must be signed for on collection by an adult aged 18 years or over
9.2. When You collect Your Goods, it is important that You check the condition and quantity.
9.3. If We agree to deliver Goods, this will be subject to additional charges. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence. If We agree with You to deliver on a particular day or at a particular time, We will do our best to comply. But no time given is to be treated as contractual. We are not liable to You for any expense or inconvenience You incur on account of delayed collection or non-delivery.
9.4. If You (or someone on Your behalf) pick up Goods from us in person, then:
9.4.1 Goods are at Your own risk from the moment they are picked up by You or Your Carrier;
9.4.2 You agree that You are responsible for everything that happens after You take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
10. Final sign off for the Goods at final fitting stage.
10.1 Any requests for alterations or changes to the Goods after collection cannot be guaranteed to be provided by us, because of time commitments to other customers’ orders. Final fitting, sign off and collection is a final acceptance of the Goods. Additional alterations will only be done at the discretion of Corsham Bridal Boutique and cannot be guaranteed if our work schedule does not allow it. Additional costs also apply in this situation.
11. Disclaimers
11.1. You agree that in any circumstances when We may become liable to You, in contract, tort or any other legal basis not set out below, the limit of our liability shall be equivalent to the price paid or a proportion of the price paid by You for the Goods.
11.2. We shall not be liable to You for any loss or expense which is indirect or consequential loss; or economic loss or any other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or We knew You might incur it.
11.3. Nothing in this clause shall limit our liability for death or serious injury as a result of our negligence.
12. Miscellaneous Matters
12.1. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act. Your Consumer rights are not affected by these Terms.
12.2. You grant us consent to use any work including photographs created as part of the assignment to show off our Goods and services and designs, together with the right to display images as part of our portfolio and to write about the assignment on websites, and in our marketing materials. If You do not wish to grant this consent, You must confirm this in writing or by email within 7 days of entering into this agreement.
12.3. If payment is not made in accordance with the above clauses, We reserve the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.
12.4 Each party will keep the confidential information of the other party and any third party confidential and secret and only use it for the purposes of supplying the services or making proper use of the services. Each party recognises and accepts its obligations with regard to the control and processing of personal data under the current data protection legislation and regulations. For more information on this, please see our Privacy Notice on our website.
12.5 We shall not be liable for any failure or delay in the performance of this agreement which is caused by circumstances beyond our reasonable control, including any supply or logistics issues or labour dispute between a supplier and its employees. If We are limited or hindered from providing any services or goods booked by the Client due to circumstances beyond our control eg. Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, epidemic or pandemic, then our liability to the Client shall not exceed the amount paid by the Client to us in respect of the services. The deposit payment shall usually be non-refundable, being an approximation of the value of the goods and/or services already rendered, and where the value of goods and/or services already rendered exceeds the value of the deposit payment, We shall additionally be entitled to be paid for all goods and services delivered up to that point. We shall not be liable for any additional losses incurred by the Client in such circumstances.
12.6 This agreement shall be governed by the laws of England and Wales.